According to Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the premises of the seller and amending certain laws (hereinafter the "Act") under the provisions of § 7 et seq. days from the date of receipt of the goods.
Procedure for returning goods
Address for sending goods: Tatranská Lomnica 34, 05960 Vysoké Tatry, Slovakia
Send the goods to our address Tatranská Lomnica 32, 05960 Vysoké Tatry in the original packaging with original labels and undamaged, including gift items. Attach the proof of purchase (invoice) and the completed form for withdrawal from the purchase contract to the goods. If you do not have the opportunity to print the form, we also accept a handwritten form. We ask you to thoroughly check the filled in data, especially the account number for the return of the amount for the returned goods
You will be notified by email about the receipt of the package and the amount for the returned goods will be sent to your account within 14 days of receiving the shipment.
Exchange of goods
Address for sending goods: Tatranská Lomnica 32, 05960 Vysoké Tatry, Slovakia
A customer who has placed an order through our e-shop has the opportunity to exchange the goods within 14 calendar days from the date of receipt of the goods.
Procedure for exchanging goods
Exchange of goods is possible only in the minimum value or higher than the original order. When exchanging goods, check the availability of goods on our website. You can reserve the goods by creating a new order (Choose: "Cash on delivery"), via email firstname.lastname@example.org or by phone at + 421948 208 847
Send the goods to our address Tatranská Lomnica 32, 05960 Vysoké Tatry in the original packaging with original labels and undamaged. Completed form for the exchange of goods for the goods. If you do not have the opportunity to print the form, we also accept a handwritten form. When exchanging goods, postage is charged for resending the goods. We will inform you by email about the shipment of the exchanged goods.
Documents to download